1Acceptance of Terms
By accessing and using the Parallang platform, you (“the User”) agree to be bound by these Terms of Service and our Global Privacy and Data Asset Protection Policy. If you do not agree with any provision, you must cease using the platform immediately.
Business customers in the European Union or the United Kingdom may enter into our Data Processing Agreement, which then forms part of these Terms for them and prevails over these Terms on data-protection matters.
2Nature of Service and Technology
Parallang provides an advanced document digitalization and assisted machine translation tool.
- Stochastic Processing: The User acknowledges that the platform operates using Natural Language Processing (NLP) architecture, which is stochastic and non-deterministic by nature. Consequently, Parallang cannot guarantee that the generated output (digitalization or translation) will always be strictly identical or consistent for similar inputs.
- Project Consistency: To optimize layout and terminological coherence, we recommend processing related documents within the same “Project” in the user interface. However, this improves probability but does not constitute a contractual guarantee of consistency.
- User Responsibility: Parallang is an assisted tool, not a certified human translation service. The system delivers an editable base file. The User is solely responsible for reviewing the layout, digitalization fidelity, and translation accuracy to ensure it meets their final quality expectations before official use.
3Intellectual Property Rights
- User Ownership: The User retains 100% of the Intellectual Property (IP) rights to the original documents uploaded, the glossaries created, and the final processed outputs downloaded from the platform.
- Parallang Ownership: Universal Translations Group Pty Ltd retains all rights, title, and interest in and to the Parallang platform, including its source code, UI/UX design, algorithms, logos, and proprietary workflows. The User may not reverse-engineer, copy, or resell access to the platform.
4Acceptable Use Policy (AUP)
To ensure a secure environment, the User agrees not to upload:
- Illegal, highly offensive, or child exploitation material.
- Classified government documents or strict state secrets (unless authorized by the respective government).
- Material that infringes on third-party copyrights or stolen intellectual property.
Interference and misuse: You must not attempt to manipulate, probe, reverse engineer or extract the instructions, models or safety controls behind the service, or use documents to do so.
Automated screening: Every page is screened by automated systems, including AI models, for attempts to misuse the service or extract confidential instructions, as described in the Privacy Policy.
Suspected misuse: Where we reasonably suspect misuse or abuse of the service, we may review the affected documents and account activity, suspend the account while we do so, and, if the misuse is confirmed, close the account and remove its content as described in the Privacy Policy. We will tell you when we suspend or close an account and give you a reference you can reply to.
Enforcement: Parallang reserves the right to immediately suspend or terminate accounts that violate this AUP, without the right to a refund.
5Credits, Billing, and Subscriptions
Platform access is governed by a unit of value called a “Credit.” Processing costs 1 credit per page, whether for simple digitalization or the combined digitalization and translation package.
Acquisition Systems
- Top-Up Credits: Credits purchased on-demand. These credits never expire and remain in the User's account indefinitely while the account is active.
- Monthly Plans: Subscription-based plans offering discounted rates. These plans renew automatically at the end of each billing cycle (calendar month).
Consumption Logic
To maximize financial fairness, the system is designed to always prioritize deducting credits from the Monthly Plan first. Only when Plan credits are exhausted will the system deduct from the non-expiring Top-Up balance.
Cancellation
The User may cancel their Monthly Plan at any time. The cancellation will take effect at the end of the current billing cycle.
Document, project and workspace deletion
Deleting a document permanently removes that document; deleting a project also removes its documents. These actions have no recycle bin or recovery period available to you. Once accepted, the item is removed from ordinary workspace access and cannot be restored through the service. A restricted quarantine copy is kept for up to 30 days for security investigation and quality verification only, as described in the Privacy Policy. Associated file cleanup is asynchronous and tracked as pending, requiring review or complete. Already-issued download links may remain valid until their recorded expiry. New download links issued by the platform expire within one hour. Files still needed by another authorized owner or use are preserved. Removing a document from a project alone does not delete it. Other projects and independently reusable resources are outside the request. The Privacy Policy distinguishes live content, stored versions and associated application processing records from separately retained diagnostic logs, backups and limited cleanup records.
Cancelling a subscription or removing a workspace member does not delete workspace documents. An authorized workspace owner may separately choose closure with a 30-day recovery period, or request permanent deletion without that period, as described in the Privacy Policy. Closure stops new content access and processing while authorized settings, recovery and limited account or billing access remain available. If recovery is temporarily unavailable, contact support before the displayed recovery deadline. The interface identifies any billing, child-workspace or processing conditions that must be resolved first.
Restricted infrastructure diagnostic logs are stored separately for operations and troubleshooting and may include identifiers, storage URLs, error details and document content from processing failures. Their centralized store currently has a configured 90-day retention period. Document, project and workspace deletion do not selectively erase those historical entries; log retention is independent of live cleanup, and expiry does not guarantee immediate physical deletion. These logs are not a document archive and are unavailable for ordinary workspace use. See the Privacy Policy for the separate retention provisions.
A closure request does not itself settle payments, cancel a subscription or erase financial records. Restoring a workspace does not automatically restart billing or processing. A permanent-deletion request cannot be undone once accepted; its acceptance and the completion of live cleanup are separate states. Restricted database snapshots may remain for up to 12 months (one year) from each snapshot's creation, separately from the 30-day workspace recovery period. Live cleanup does not erase existing snapshots. Backup restoration and limited retained records are handled as described in the Privacy Policy. Restricted cleanup and recovery records retain exact file identifiers and cleanup results for verification, safe retries and backup reconciliation, not the document content itself; they require a review of continued need and do not currently expire automatically. Necessary company financial records are retained for at least seven years where Australian company record-keeping law requires it; billing alone is not a reason to retain workspace documents. A restricted deletion quarantine copy may remain for up to 30 days after an accepted document or project deletion, for security investigation and quality verification only, and is then erased automatically. A specific legal obligation, legal claim or security investigation may require a limited, restricted and reviewed hold on necessary records until that purpose ends, rather than a blanket archive of workspace content.
6Execution and Refund Policy
- Service Execution: A credit is considered consumed at the exact moment the system successfully generates and delivers a processed output. Billing is tied strictly to the successful technical execution of the process, regardless of the User's subjective assessment of the final linguistic or formatting quality.
- Automated Refund Guarantee: Parallang features an automated safeguard system. If the platform experiences a technical failure that prevents the delivery of the processed document, the credits deducted for that specific transaction will be automatically refunded to the User's balance.
7Communications
By creating a Parallang account, the User consents to receive electronic communications from Parallang at the email address registered, including (a) service and transactional notifications and (b) product updates, feature announcements, and promotional content.
The User may opt out of category (b) at any time via the unsubscribe link present in every marketing email or through account preferences. Opting out of category (b) does not affect category (a) or the underlying service. Full detail on the categories of communications, legal bases, and unsubscribe handling is set out in our Privacy Policy.
8Service Availability (SLA) and Maintenance
While Parallang leverages industry-leading infrastructure for maximum uptime, the platform is provided on an “as-is” and “as-available” basis. We do not guarantee 100% uninterrupted service. Parallang is not liable for any financial loss or business interruption caused by scheduled maintenance, unexpected downtime, or force majeure events.
9Limitation of Liability
To the maximum extent permitted by the laws of Queensland, Universal Translations Group Pty Ltd, its directors, and its infrastructure partners shall not be liable for any indirect, incidental, or consequential damages, loss of profits, or data loss arising from the use of the platform. In all cases, Parallang's maximum liability shall not exceed the total amount paid by the User to Parallang in the twelve (12) months preceding the claim. This limitation does not apply to liability under a Data Processing Agreement to the extent that it cannot be limited under applicable data-protection law.
10Confidentiality
Parallang treats the documents you upload, the glossaries you create and the outputs we produce as your confidential information. We use them only to provide the service, to screen for misuse as described in the Acceptable Use Policy, and as required by law. We do not sell them, share them with third parties other than the sub-processors listed in the Privacy Policy, or use them to train or improve any model.
11Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia. Any legal disputes arising from these Terms or the use of Parallang shall be subject to the exclusive jurisdiction of the state and federal courts located in Brisbane, QLD.